Help & Contact
Tell us when something makes learning difficult.
Check the quick help below if a translation or pronunciation seems wrong, a feature does not work as expected, or you have questions about saved learning records. Unresolved issues can be sent by email.
Email support
Email: [email protected]
Use a subject such as [Pronunciation], [Translation], [Technical issue], or [Learning records].
1. Quick checks before contacting us
- Refresh once after checking the Internet connection.
- For silent audio, check media volume, site mute, and the in-app sound setting.
- If records look different, confirm your current own language, learning language, and stage.
- The install prompt is hidden on a device where TentenQuiz is already installed.
- See the Learning guide for stages, review tools, and recovery.
2. What can I report?
- Translation: word, language pair, displayed meaning, and suggested wording
- Pronunciation: word, learning language, stage/topic, and whether audio is missing, clipped, or wrong
- Technical issue: device, operating system, browser, steps, and screenshot if useful
- Learning records: language pair, stage, feature, and the message shown
- Accessibility: assistive technology and the difficult screen or control
- Advertising or policy: screen, time, country, and a privacy-safe screenshot if possible
3. How to describe a technical problem
- Name the screen where it happened.
- List the actions immediately before the problem.
- Separate what you expected from what actually happened.
- Include device and browser names.
- Hide recovery codes and personal information in screenshots.
4. Information you must not send
Never email your full recovery code. It is the secret key to your encrypted learning records. The operator will not ask for that code, an account password, payment data, or identification.
Do not send government ID numbers, card details, passwords, or unnecessary addresses and phone numbers. Learners under 13 should ask a parent or guardian to handle any message containing personal information.
5. Common help questions
Can the operator find a lost recovery code?
No. There is no member account and the code is not sent to the server.
Can deleted browser data be restored?
Only if a cloud backup was created and you still have its recovery code.
Do multiple language records mix?
No. Select the same own language, learning language, and stage used before.
Will every message receive a reply?
Reports are reviewed for service improvement, but duplicate, promotional, or insufficiently detailed messages may not receive an individual response.
6. How inquiry information is handled
Your sender address and message may be processed to reply and troubleshoot. See the Privacy policy for purpose and retention details.
TentenQuiz operator
Email: [email protected]